RYNFORD Refund & Return Policy
At RYNFORD, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.
1. Return Period
You may request a return within 30 days of receiving your order, subject to applicable consumer rights.
For UK customers, statutory cancellation rights for eligible online purchases generally provide a 14-day cancellation period after receiving the goods.
2. Return Conditions
To qualify for a standard return:
- Items must be unused and unworn.
- Items must be returned in their original condition.
- Original packaging and tags should be included where possible.
- Proof of purchase or order confirmation may be required.
3. Non-Returnable Items
Certain items may not be eligible for standard returns, including:
- Personalised or custom-made products.
- Items that cannot be returned for hygiene reasons once unsealed.
- Products damaged through misuse or improper handling.
These exclusions do not affect your statutory rights regarding faulty, damaged, or misdescribed products.
4. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us with your order number and clear photographs of the item.
We will review your request and help arrange an appropriate resolution.
5. Refund Process
Once your returned item has been received and inspected, we will notify you about the refund decision.
Approved refunds will generally be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider.
6. Return Shipping Costs
For change-of-mind returns, customers may be responsible for return shipping costs where permitted by applicable law.
For faulty, damaged, or incorrect items, RYNFORD will handle reasonable return arrangements in accordance with applicable consumer laws.
7. How to Request a Return
To request a return or refund, contact us at:
[Your Customer Support Email]
Please include:
- Your full name.
- Order number.
- Reason for the return.
- Supporting photographs, if applicable.
Important: Nothing in this policy limits your legal rights as a consumer.